Job Description

What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future!Job Purpose This position, along with the Assistant Branch Manager and/or Branch Team Lead positions, provides leadership for the branch in all areas of operations so that our members experience the highest levels of service while ensuring that all compliance and regulatory requirements are met.Key Accountabilities Directly responsible for hiring, training and ongoing development of branch staff. Managing associates schedules, PTO requests and ensuring compliance with staffing models. Ensure all branch staff are able to assist members in a professional, courteous, efficient manner while accurately executing transactions, account file maintenance, opening or closing accounts, inputting or processing a loan application, and completing IRA documents etc. Plan and manage branch strategy to ensure all goals and metrics are met. Capable of working in and troubleshooting multiple systems, build working knowledge on regulations and policies in order to reinforce knowledge with staff, and able to multi task. Represent HFCU in a professional manner to all internal and external customers, business partners, community and Honda Companies with a high degree of business ethics. Maintaining a strong community presence through participation in approved local events and outreach initiatives. Ensure the branch is following all HFCU internal controls as well as policies and procedures. Preparing reports, analysing data and communicating with senior management.Ensure all branch staff have high expectations set for their performance, clarity so that they understand these expectations, and accountability to meet the expectations. Coaching and performance reviews should be performed in a timely manner.Qualifications, Experience, and Skills High School Diploma or GED Equivalent Preferred Bachelor's Degree in related field Minimum of five years financial institution or customer service experienceMinimum of three years supervisory or managerial experience Preferred credit union experience Bilingual candidates are encouraged but not required Commitment to quality member service, ability to handle multiple tasks, decision making skills, self-motivation, oral and written communication skills, professionalism, willingness to assist other employees, strong organizational skills. Succession planning to ensure that future credit union leaders are identified supported and developed successfully.Working Conditions The Branch Manager is expected to provide branch oversight so working hours are dependent on the branch's specific hours. Some travel may be required for training, meetings, conferences, etc. The physical requirements of the job are the same as a typical office environment. Overtime would not be the norm and would probably only occur if some special event is happening or staffing challenges occur. It is expected that all branch manager duties should be completed in a normal 40-hour week. What differentiates Honda and make us an employer of choice? Total Rewards:Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)Paid OvertimeRegional Bonus (when applicable)Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdownCompany Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contributionRelocation assistance (if eligible) Career Growth:Advancement OpportunitiesCareer Mobility Education Reimbursement for Continued LearningTraining and Development programs Additional Offerings:Tuition Assistance & Student Loan RepaymentLifestyle AccountChildcare Reimbursement AccountElder Care SupportWellbeing ProgramCommunity Service and Engagement ProgramsProduct ProgramsFree Drinks Onsite Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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