Customer Support Representative II Job at Curate, Saint Louis, MO

LzhuNy80WFdoVnRFWGRHRVd1Q2lReUFOS3c9PQ==
  • Curate
  • Saint Louis, MO

Job Description

This is a fully remote position. Annual salary of $53,000.

The Grammy’s. The FedEx Open. The BET Awards. Over 400,000 weddings. These are a few of the events that we’ve helped small businesses at Curate. Small business owners around the globe use our software to automate all the tedious parts of event planning so they can deliver flawless experiences every day – and reclaim countless hours of their time in the process!

Curate’s mission is to empower people to easily connect all the pieces of their small business: from proposals to production to profitability. Our software not only impacts our customers’ bottom-line, it truly impacts their lives, and that’s why we love what we do! If helping to enrich the lives of others while working alongside other bright, compassionate, and straight-up talented people is your thing, then this is your team!

As a Senior Customer Support Representative, you will work with the customers and be their dedicated resource; utilizing the software on their behalf and supporting them to ensure they’re getting the most value from our software and services. You will do this by understanding the customer’s perspective, framing situations in a positive light, and constantly looking to optimize the experience Curate delivers through knowledge of the software. This role is about helping the customer accomplish their end goal. The ideal candidate excels in problem-solving, is self-motivated, insightful, curious, organized, and eager to make a difference. 

 

What You’ll Do:

  • Identify additional tools and features that will benefit the customer and add to their existing subscription
  • Monitor and track premium customers to predict and prevent churn
  • Proactively identify customers that require product training; perform customer training sessions as needed.
  • Provide personalized assistance to specific customers within our software
  • Leading services for our top clients
  • Provide input and feedback on sales training, automation, account load management,  strategy implementation plans, and designs for new features and products.
  • Communicate customer feedback, technical issues and feature requests to the product team
  • Optimize chat, fostering a self-help mode before chat is needed 
  • Identify opportunities to automate processes and lead the implementation of those automations.
  • Create and nurture positive ongoing relationships
  • Dually represent the company and its customers with empathy and professionalism
  • Multitask and prioritize as necessary to meet customer needs
  • Other tasks as assigned in support of the team

What You’ll Bring:

  • 3+ years of customer support experience
  • Stellar customer service skills – and an overwhelming desire to help make our customers’ lives easier
  • Excellent communication skills, both written and verbal
  • Strong organizational and time management skills
  • Ability to multitask and manage multiple projects simultaneously
  • Self-motivated with a positive, team-player attitude
  • High aptitude for learning new software quickly and effectively
  • Ability to identify trends
  • Comfortable with leadership
  • Intuitively able to see beyond the surface and identify and solve underlying needs
  • Positive and friendly attitude, someone delighted to give good customer service
  • Technical expertise and highly adept in quickly acquiring knowledge of new software products/tools
  • Other duties as assigned

Preferred Qualifications:

SaaS, B2B, SMB experience

Experience working with Hubspot or other CRM platforms

Experience working with G Suite, Jira, and Vidyard, Productboard

Catering background

Closing

We want to hear from you! We are looking to build the best team of people who will be empowered to do their best work. If you have what it takes, but don’t necessarily meet every bullet in the job description, we encourage you to still apply!

Apply and join a company with amazing benefits!

  • Company-subsidized health benefits, including medical, dental, and vision
  • Unlimited PTO (with a bonus for actually taking time off!)
  • A budget for setting up a home office
  • 401k
  • Stock options
  • And more!

All applicants must be authorized to work lawfully in the United States as Curate does not engage in immigration sponsorship at this time.

Job Tags

Full time, Remote job, Home office,

Similar Jobs

51Talk

Online ESL Tutor Job at 51Talk

WHAT ARE WE LOOKING FOR? Were looking for experienced teachers who love working with children and making learning fun. Along the way, we will assist you with free professional development training and help you become the best teacher you can be. In order to join our...

Streamwood Behavioral Healthcare System

UTILIZATION MANAGEMENTCOORDINATOR Job at Streamwood Behavioral Healthcare System

 ...authorizations of dates of services when medical necessity for continued care is evident. The UM Coordinator tracks and reports denials in MIDAS, participates in staff/physician education relative to medical record documentation and actively participates in the UM Committee by... 

Rutgers University

Temporary Research Assistant (Multiple Vacancies) | Rutgers University Job at Rutgers University

 ...The State University of New Jersey, is seeking a Temporary Research Assistant for the department of Psychiatry at the Robert Wood Johnson...  ...as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.... 

LaSalle Network

Dispatcher Job at LaSalle Network

 ...LaSalle Network is hiring a Dispatcher! Join a high-energy team based on-site in Columbia, MD , where no two days look the same. If you...  ...confidentiality in sensitive situations Support store teams with remote training and alarm troubleshooting Manage key requests and... 

P4 Physical Therapy

Physical Therapy Tech Job at P4 Physical Therapy

 ...P4 Physical Therapy believes in placing the well-being of our patients first. We accomplish this by carefully selecting compassionate, dedicated...  ...you considering a career in Physical Therapy? Working as a tech is a great way to gain hands-on experience and earn the observation...