Job Description

KEY RESPONSIBILITIES:

The Cyber Security Operations Analyst s duties include, but are not limited to:

• Analyze security event data from customer computing platforms, network elements, and security devices;
• Input customer data, perform system/network inventory, operational ticket submission, request tracking, and problem resolution;
• Frontline customer support and incident notification and triage;
• Generate and maintain operational process and training documentation;
• Provide input to constantly improve our products and services to add value for our customers;
• Perform health checks on relevant operational systems;
• Generate routine metrics and operational reports;
• Perform threat research on emerging cyber-attacks that could impact our customers;
• Other, as required.

TECHNOLOGIES:

• Basic Microsoft Office skills--Word, PowerPoint, Excel
• Familiarity with Windows OSX, and Nix* based operating systems
• Exposure to endpoint security tools such as McAfee, Crowdstrike

• Exposure to vulnerability management platforms such as Rapid 7, Qualys, NopSec, Tenable, Open VAS, FireEye
• Exposure to System Information and Event Manager (SIEM) platforms including but not limited to Splunk, QRadar, LogRhythm, McAfee Enterprise Security Manager (ESM)

QUALIFICATIONS:

• Cyber security experience; 2+ years
• Possess good organizational and interpersonal skills and broad experience in interacting successfully with both technical and non-technical people
• Ability to analyze and effectively communicate and escalate security findings
• Certifications preferred for the equivalent of CompTIA Security+, Network+, ITIL Foundations.
• Ability to remain calm in high-stress situations
• Great communication and follow-through skills
• Diligent at following process and creating documentation
• Understands defense in-depth
• Stays abreast of current security/technology topics
• Desire to expand knowledge/certifications in information security

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