Job Description

Innovate to solve the world's most important challenges

Experienced Customer Program Management (External Facing)

Salem, Oregon

As an Experienced Customer Program Management here at Honeywell, you will play a crucial role in leading and overseeing the successful execution of customer programs. Responds to customer calls, provides training to customers, and performs data analysis. Adjusts work procedures to ensure high levels of performance. Manages the daily coordination of projects including preparing and maintaining budgets and staffing requirements, and is responsible for estimating project costs, gathering and analyzing data, preparing progress reports, coordinating project tasks with various functional organizations, and identifying project problems.

You will report directly to our Sr Project Supervisor, and you'll work out of our Salem, OR location on a hybrid work schedule.

In this role, you will impact customer-centric initiatives and strategies within the Honeywell Building Automation (BA) business unit, a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive.

KEY RESPONSIBILITIES

• Responds to customer calls, develops appropriate documentation and response plan for resolution of issues and sends issue to appropriate level to satisfy customer requirements.
• Uses technical knowledge to troubleshoot basic customer issues.
• Performs data mining, gathers, and analyzes data to improve efficiency in products and technical services.
• May resolve customer problems in a technical call center/service center environment or through customer escalation.
• Maintain full project load while meeting key project metrics
• This role requires meeting metrics applicable to specific role requirements and reporting to management on progress
• Work directly with customers both internal and externally on an as-needed basis
• Manages multiple ongoing projects simultaneously from point-of-sale acceptance through delivery and installation at customer site to successful invoice at project completion
• Works on multiple customers impacting components and systems required for successful implementation of electronic key systems
• Collaborates with multiple stakeholders including internal team members, customer project stakeholders, and 3rd Party contractors (e.g. sales, manufacturing, supply chain, engineering, site survey and hardware specialists, schedulers, on-site contract installers and trainers, and construction and finance) to ensure a world class customer experience and successful on-time delivery of customer projects
• Manages relationships with third party business partners and customers
• Documents all project related activity and customer interaction in Salesforce and related project documentation
• Ability to manage smaller groups of connected projects (e.g. 10 projects simultaneously for one ownership group), with additional reporting and tracking requirements by customer

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. 

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE

• Practical knowledge of Honeywell organization, programs or systems with the ability to make enhancements and leverage in daily work
• Over 3+ years Project Coordination
• Ability to read and understand technical data sheets and material sheets
• Personal Computer experience and competency in MS Office (with importance on PowerPoint, Excel, Word), Windows, Office365, Outlook, Salesforce and Oracle
• Ability to coordinate, track, document, and measure all aspects of installation projects for hospitality, commercial, and energy management electronic key solutions
• Identifies technical problems and coordinates solutions which ensure a successful project installation
• Demonstrates clear, professional, and proactive communication, both verbally and in writing
• Ability to root cause potential issues in complex projects—excellent follow-up skills required

WE VALUE

• BA/BS degree preferred
• Project Coordination or Project Management related certifications or program degree desired
• Previous experience in a position that required significant exposure to high profile customers and projects
• Knowledge of hospitality and commercial construction and/or real estate
• High level of initiative to continuously improve processes and customer experience through action and ownership
• Ability to create program specifications, standard work, and training documents
• High degree of ability to interface with the customer and internal staff, make independent decisions, and recognize and solve problems with little or no supervision
• Strong organizational, time management, project management, and analytical skills

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B, and there are approximately 18,000 employees globally.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity
here

Additional Information

• JOB ID: HRD260189
• Category: Customer Experience
• Location: 4001 Fairview Industrial Drive SE, Fairview Industrial,Park,Salem,Oregon,97302,United States
• Exempt

Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Job Tags

Holiday work, Contract work, Temporary work, For contractors, Flexible hours,

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