Help Desk Technician job at SOS International LLC El Paso, TX, US

Job Description

Overview:

SOSi is seeking a n experienced Help Desk Technician to join our team in El Paso, TX.   The Help Desk Technician will be responsible for the support of Wordbridge, our Interpreter Services platform.

Responsibilities:

Mentor less experienced staff.
Track and report call volume and average time to resolution.
Responsible for fielding phone calls and emails and creating trouble tickets.
Provide total customer support service as single point of contact for Tier 1 and Tier 2 level tickets.
Provide phone support to users.
Serve as the initial point of contact for troubleshooting applications/software PC, and mobile phone problems.
Escalate tickets to the appropriate team .
Ensure all tickets are updated with accurate information. 
Communicate technical issues and resolutions with clients .
Train and mentor clients as needed to ensure their success within the team.

Qualifications:

High school diploma or equivalent.

Minimum of two (2) years of help desk/technical support experience.
Minimum of two (2) years Software Support: Microsoft OS, Office Suite and IBM Sametime.
Minimum of two (2) years Hardware Support: desktops, laptops, scanners, printers, mobile devices, etc..
Ability to work in fast -paced, rapidly changing environment.
Must be comfortable working with and troubleshooting the Microsoft series of operating systems and applications.
Excellent oral and written communication skills
Provide support in a mission critical environment.

Working Conditions:

Normal office working conditions.
Requires periods of non-traditional hours including consecutive nights or weekends when necessary.

Job Tags

Full time, Night shift,

Similar Jobs

Boston Medical Center

Health Coach Job at Boston Medical Center

...POSITION SUMMARY: The Health Coach for Population Health Quality is responsible for providing prospective panel management for patients within the Population Health teams Accountable Care Organization (ACO) partners. The Health Coach will provide direct patient...

Seventh Dimension

Command and Control Center Officer (Air Combat Specialist) Job at Seventh Dimension

...MacDill AFB Tampa, FL Travel: N/A* Contingent upon Contract Award* Position Summary: The Senior Strategy, Plans, Exercises... ...supports USCENTCOM in integrating and synchronizing DoD military activities with U.S. Government (USG) strategy. The role involves...

CHS Inc

Concur Process Support Expert Job at CHS Inc

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States...

University of Maryland, Baltimore

Senior Marketing/Media Relations Specialist | University of Maryland, Baltimore Job at University of Maryland, Baltimore

...managing, implementing, and tracking automated digital and direct marketing recruitment campaigns for clinical trials, including enhanced SEO optimization designs and geo-fencing with targeted advertising. The other half of the job involves preparing press releases,...

Jones Works

Account Executive, Consumer & Lifestyle Job at Jones Works

...Account Executive, Consumer & Lifestyle JONESWORKS, strategy-driven communications, marketing, and management agency, is seeking a driven, creative, and highly organized Account Executive (Consumer & Lifestyle) in our NYC office! The ideal candidate will have...