As an IT Support Specialist , you will serve as the on‑site technical resource for client environments. Your role involves prompt troubleshooting, maintenance, and deployment of IT solutions that align with the company's dedication to reliable and responsive support.
Provide end‑user support for hardware, software, network, and voice system issues across client sites.
Install, configure, and maintain devices including workstations, servers, printers, and network elements.
Troubleshoot and resolve technical incidents efficiently, escalating issues when necessary.
Support both cloud and premise-based systems including phone systems, cabling, and security infrastructure.
Use ticketing tools to track and document support requests and resolution steps.
Collaborate with engineering and field teams for coordinated deployments and solutions.
Contribute to client satisfaction by delivering clear communication, timely service, and dependable follow-through.
Uphold enterprise-grade service quality through adherence to best practices and company standards.
High school diploma required; associate or bachelor's degree in IT, computer science, or related field preferred.
1–3 years of hands-on experience in help desk support, field services, or IT support roles.
Familiarity with desktop/laptop OS (Windows, macOS), network troubleshooting, and peripheral configurations.
Basic knowledge of voice systems, cabling infrastructure, and on-site deployment preferred.
Strong communication, customer service, and documentation capabilities.
Ability to travel locally to client sites and independently manage technical tasks.
Competitive salary in line with industry standards.
Health insurance package including medical, dental, and vision.
Retirement savings plan with employer matching.
Paid time off and recognized holidays.
Professional development support and certification opportunities.
Engaging, technology-driven environment and close client-first culture.
You'll be part of a highly skilled, hands-on team delivering tailored IT solutions and support to a diverse client base. At Enterprise Systems, you can develop technical expertise across networking, voice, and infrastructure in a collaborative, customer-centric environment
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