Job Description

Purpose Of Job
Responsible for troubleshooting and resolving IT issues for end users, executives, and VIPs in an environment that utilizes both Windows and macOS operating systems.
Responsibilities
Provide IT support through various channels, including phone, web, remote desktop, email, and in-person, to ensure the uninterrupted operation of core business functions.
Diagnose and resolve hardware and software related issues in a mixed Windows (10%) and Mac (90%) environment both in-person and remotely.
Support meetings and video conference calls using platforms such as Zoom and Microsoft Teams.
Troubleshoot Wi-Fi and Ethernet network connectivity issues.
Administer on-premises and cloud-based services.
Onboarding new hire process for all employees.
Support end users across various time zones.
Skills For Success
Excellent customer service skills with a friendly and approachable demeanor.
Maintain patience and professionalism in all user interactions.
Strong organizational skills managing multiple support requests, prioritizing tasks, and maintaining accurate records.
Required Education
Associate’s degree in an IT-related field, equivalent training, or work experience is required.
Required Experience
3+ years of experience with Microsoft Entra ID (Azure AD) and Microsoft Office 365 Office Suite.
3+ years of IT Support/Help Desk experience.
Experience with both Microsoft Windows and macOS.
Knowledge of TCP/IP, DNS, and DHCP.
iOS and Android mobile device support.
Benefits & Perks
Comprehensive healthcare benefits are effective day one! R92M offers generous benefit options, including but not limited to; Medical, Dental, Vision, Life Insurance, FSA, HSA, Short- & Long-Term Disability, Critical Illness Insurance, and Accident Insurance.
Competitive base pay plus corporate bonus program
Generous vacation policy, 16 paid holidays, and a company-wide summer recharge week in July
12 weeks paid parental leave for employees after 90 days of employment
Monthly cell phone stipend

Job Tags

Temporary work, Work experience placement, Summer work, Work at office, Remote work,

Similar Jobs

Sunrise Senior Living

Activities Assistant Job at Sunrise Senior Living

...Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top... ...of.****Job ID**2025-230526**JOB OVERVIEW**The Activities Assistant is responsible for assisting with the day-to-day delivery of resident...

Saint Mary's Regional Medical Center

Radiation Therapy Supervisor Job at Saint Mary's Regional Medical Center

...Supervisor performs day to day operations under the direction of the department operations director and the medical director of the Radiation Therapy. Daily operations include, scheduling radiation therapists to appropriately levels to safely operate/perform CT planning and...

Cinter Career

IT Tech Support Specialist Job at Cinter Career

Job Details: Job Title: IT Tech Support Specialist Client: Japanese company Working Location: Midtown NY, 10020 Employment Type: Non-Exempt Salary: $25 - $33/hour (DOE) Working Hours: MonFri 9:00AM to 5:00PM or 12:00PM 8:00PM (shift) What...

Gpac

Heavy Civil/Marine Project Engineer Job at Gpac

Experienced Heavy Civil/ Marine Project Engineer needed. APPLY NOW! The Field Engineer supports the Project Engineer and Project Superintendent with production tracking, operational planning, communication, organization, and tracking project data. Pay 80k-110k DOE...

Luther Acres

Activity Assistant Job at Luther Acres

...When you are part of our team, you do work that matters! Activity Assistants are essential to providing our residents with enriching activities and programs in a therapeutic environment. Joining the Luthercare team can be a deeply fulfilling career choice for compassionate...

IT Support Specialist Job at Route 92 Medical, West Jordan, UT

L01YLzhZTFNobFZOWE4yRFhPYWtRQ1VL