Position Summary
Under the general supervision of the Corporate Director of Patient and Family Experience the Patient Relations Manager oversees patient relations and complaint resolution activities. This position serves as a liaison between patients their families and the organizations departments administration and physicians to ensure thorough and timely resolution of concerns and complaints.
The Manager plays a key role in developing and implementing service improvement action plans across the University of Maryland Capital Region providing administrative support and data analysis to drive improvements. Additionally the Manager acts as the organizations HIPAA/Privacy Officer ensuring compliance with all privacy regulations and standards.
Primary Responsibilities
Operational Oversight
Human Resources Management
Fiscal Responsibility
Communication and Customer Relations
Professional Development
Additional Responsibilities
Qualifications :
Education/Knowledge (see attached explanation sheet)
Attained Level: Professional
Preferred: Masters degree in health related field
Completed Course Work/Program: Bachelors of Science degree in a health related field.
Applicable Experience
Attained Level: Professional
Preferred: Masters degree in health related field
Completed Course Work/Program: Bachelors of Science degree in a health related field.
Applicable Experience
Experience (years):Required: 3 years Preferred: 5 7 years
Experience (describe required & preferred):
Minimum 3 years in patient relations human resources nursing social work case management or related field. Equivalent education will be considered.
Conflict resolution experience preferred
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Compensation
Remote Work :
No
Employment Type :
Fulltime
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