Job Description

Summary/Objective

• Greet and check-in patients upon arrival, clean up and tidy up of the office.

• Schedule and confirm patient appointments

• Collect and update patient information in the electronic medical records system

• Answer phone calls and respond to patient inquiries

• Coordinate referrals to specialists and follow-up appointments

• Assist with insurance verification and billing processes

• Maintain cleanliness and organization of the office area

• Provide administrative support to healthcare providers

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Open and set up the clinic each day to ensure a smooth start.
• Answer phone calls, schedule appointments, and assist patients with inquiries.
• Collect copays, and process payments.
• Call patients for appointment reminders, follow-ups, and rescheduling as needed.
• Communicate with pharmacies to process medication requests and resolve issues.
• Assist providers with administrative tasks, including documentation and patient coordination.
• Maintain a clean and organized workspace, including taking out trash and restocking supplies.
• Provide a welcoming and supportive environment for patients and staff.
• Cheerful personality
  

Requirements

Required Education and Experience

• One to  three years.

• High school diploma or equivalent.

• Proficiency in office administration tasks

• Experience working in a medical or MENTAL HEALTH.

• Knowledge of mental health terminology and procedures

• Strong organizational and multitasking abilities

• Excellent communication and interpersonal skills

• Attention to detail and accuracy in data entry and record keeping

• Ability to handle sensitive patient information with confidentiality (HIPAA privacy rights)

Preferred Education & Experience

• One to three years.
• Associates degree.
  

Benefits

• PTO
  
• Medical, dental, and vision 
  
• Holidays (Christmas Eve and New Years Eve observed as paid holidays as well)
  
• Paid Staff Day out. Entire practice closed to go out for fun with all staff in all 5 locations
  

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