Job Description
Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Action is seeking a
Full-Time Resident Services Coordinator to join our team at our
Cottonwood Canyon Hills community in
Lake Elsinore, CA. Compensation: $21 per hour
Schedule: Monday - Friday 8:30 am - 5:30 pm
Some weekend days, some evening meetings.
What You’ll Do (Job Duties)- Perform all administrative tasks to ensure the smooth operation of the office including handling correspondence, phone calls and scheduling.
- Assist in preparation and distribution of agendas, notices, reports, and other documents required for monthly board and annual meetings. Take minutes of the board meetings.
- Order and maintain supplies and arrange for equipment maintenance.
- Assist General Manager with Action List items and updates.
- Maintain vendor files and insurance certifications.
- Prepare and monitor non-compliance letters, hearing and decision notices.
- Update the Association's Profile, Annual Calendar, and Contracts Schedule, website and calendars.
- Prepare email blasts and other communications with shareholders.
- Coordinate necessary refreshments and supplies for association meetings and functions as necessary.
- Respond to and addresses resident concerns and complaints.
- Issues access devices, fobs, and transponders.
- Assist new owners with completion of registration forms and review of documents.
- Supervise and train front desk and access control staff under direction of General Manager and Hospitality Services.
- Complete accounts receivable and charge forms for service requests, amenity rentals, storage rentals, access devices and checks received onsite.
- Receive and process invoices for General Manager approval. Verify accuracy of invoices and statements received.
- Research past due balances on invoices and statements.
- Prepare monthly Delinquency Report
- Act as Manager on Duty in the General Manager's absence.
- Update and distribute phone list and staff contact information.
- Conduct and document periodic interior and exterior daily inspection of the common areas and amenity rooms. Create work orders to maintain the common areas.
- Review Daily Office and Incident Reports
- Other duties as requested by the General Manager.
Who You Are (Skills/Experience)- At least 2 years of administrative experience. HOA or property management experience is highly desired.
- Must be a self-starter with strong organizational skills.
- Familiar with MS Office and a minimum typing speed of 50-60 wpm
- Must exercise sound judgement and demonstrate flexibility
- Professional appearance and demeanor.
- Excellent verbal and written communication.
Why You’ll Love Working at Action At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records
Job Tags
Hourly pay, Full time, Weekend work, Afternoon shift, Monday to Friday,