Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Grade : 9

Days : Monday-Friday

Hours : 11:45PM - 8:15AM

18 Month Commitment

Job Summary:
This is not a remote position, and you must live within the geographic area of Louisville, KY to report to the office. This position is located at the Worldport Freight Facility, West Mezzanine (6406 Grade Lane, 40213).

The Capacity Management Administrative Assistant is responsible for providing high quality customer service to both out internal and external customers via telephone. This position works with non-package volumes; helps with alternate flows, executes operational needs, helps with problem resolution and data analysis. This position also works closely with air and truck operations on the prioritization and movement of non-package products within the UPS network and assists with projects and reports as needed. Works with customer service centers and Gateways to provide logistic solutions.

The Administrative Assistant is responsible for evaluating, routing, and communicating any SCS, Air Cargo and USPS freight holding in SDF after completion of the 1DA sort. Also, responsible for the continual follow up on all outbound routings via load planners, air hub, E2K, to ensure the integrity of the plan. The job also includes processing customer requests for bookings, tracing shipments and providing customers with accurate and reliable information about the Air Cargo Service, North American Air Freight and USPS volumes.

Required Skills:

• Self-starter.
• Understanding of office procedures.
• Working knowledge of Microsoft Office Products.

Preferred Skills:

• Customer service background.
• Team player.
• Ability to use SmartKargo, SK ACDS (Air Cargo Dispatch System) and AAMS (Air Automated Manifest System).
• Knowledge of the UPS Air Cargo services, NAAF, USPS, Proficiency in SK and Load Handling is desired, but not required.

Interpersonal Skills:

Has the ability to handle stressful situations. Ability to work with little supervision. Must be dependable, flexible, open-minded and willing to learn and grow with the department. Must have strong analytical and problem-solving skills and be able to project confidence in the course of their duties. Must possess good customer service skills including decision making, multi-tasking, organizational skills, and can work in a team environment. Must be customer focused and detail oriented. Has excellent communication skills (written and oral) and conflict resolution skills. Highly motivated, positive and persistent team player. Enjoys continuous learning.

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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