The position is responsible for the efficient and effective use of planning, scheduling and tracking all resources to conduct installation and training activities which result in minimum downtime and maximum productivity. The Senior Scheduling Specialist is empowered to manage work priority, develop job plans, define crafts and skills and engage the proper resources to develop a safe, effective and efficient work control plan.
You will report directly to our Project Manager and you'll work out of our Salem, Oregon location on a hybrid work schedule. In this role, you will have a significant impact on the success of our projects and the overall efficiency of our operations.
KEY RESPONSIBILITIES
· Manages project work flow from point of sale and contract acceptance through assignment to project coordinator.
· Collaborate with sales, legal, project coordinators, schedulers, on-site contract installers and trainers, construction and finance to ensure a world class customer experience and successful on-time customer projects.
· Conduct follow-up MFA with customers to ensure a successful project installation, identifying customer escapes and driving the department to resolve effectively and efficiently mitigating customer impacting events.
· Manage customer operations’ reports of project progress and completion levels, identifying gaps in project completion that require escalation.
· Work directly with customers both internal and external on an as needed basis.
· Review all planned work request from assigned area and determine validity and accuracy of information and engage the appropriate resources to set a preliminary priority.
· Reviews work requests and assignments for accuracy and clarity: clear scope of work, realistic completion date, proper lead times, correct equipment identification, and discuss details with originator of the work order.
· Proactively optimize workforce productivity by managing work schedules 2 weeks to 1 month in advance.
· Review all work assignments for cost effectiveness and escalates issues to the Manager for work which does not appear to be valid or costly.
· Review the work to be performed and determine the best way to accomplish the work. They will consult with Subcontractors, Leads, Supervisors, Originator, as necessary.
· Approach all aspects of the work being performed with safety as the highest priority.
· Provide job estimates based on craft or skills required, sequence required and number required.
· Develops a preliminary workforce schedule by crew ensuring all skills requirement and resource availability is met.
· Primary contact for all subcontractor issues and work with internal team to resolve all problems, while protecting Onity’s interests.
· Actively participate in scheduling meeting with operation partners to finalize priority of work orders and necessary lead times.
· Finalize the resource schedule based on agreed plan.
· Follow up and communicates schedule to all resources.
· Maintain a dashboard and monthly metrics in both work quality and delivery. RRCA any metric misses to improve the customer experience.
· Follow up with subcontractors to ensure the completed work job sign-offs, surveys and invoices are provided in a timely fashion.
· Process subcontractor invoices and post resource lines on work orders.
· Maintain a current list of all subcontractors with contact, training and skill set data.
· Process state contractor license documentation and maintain license report.
· Process sample order requests.
· Monitor and document operations department metrics.
· Monitor domestic coverage and identify and recruit new subcontractors based upon demand in that region, including vendor setup and certification completion.
· Process quotes in to orders in Oracle. and noting in Salesforce.
· Assists Project Coordinators & Hardware specialist with invoicing as needed.
YOU MUST HAVE
· Minimum 2 years of experience in project administration/scheduling or related roles
· Ability to create reporting and documents that can be utilized by management and personnel to project and trend revenue and project loads.
· Ability to monitor performance metrics and root cause any misses.
· High degree of ability to interface with the internal customer and diplomatically ensure on-time deliverables in a fast-paced technical business,
· Capable of working in a demanding environment with aggressive timeframes, and organizing conflicting time, energy and customer demands. Should have excellent written and verbal communications skills and have demonstrated the ability to be approachable and tactful.
·Organizational and planning skills.
· Demonstrated ability to write and provide simple and accurate instructions.
· Understanding of the maintenance processes and proper use of the work order system, planning and scheduling processes.
· Can manage multiple priorities or projects simultaneously and keep them progressing to completion.
· Bachelor's degree in Business Administration or a related field
· Project management certification (PMP)
· Experience in the building automation industry
· Ability to work in a fast-paced and dynamic environment
· Strong problem-solving and decision-making abilities
· Ability to rapidly learn and assimilate new technologies.
· Excellent listening skills and ability to assess and respond to customer's needs.
· Must be able to effectively communicate with customers via telephone.
· Detail-oriented with the ability to keep accurate records of communication with internal/external customers and contractors.
· Self starter who takes initiative and is able to work productively and independently.
· Proficiency in Microsoft Office suit
· Knowledge of Salesforce and Oracle a plus.
BENEFITS OF WORKING FOR HONEYWELL
• Benefits – Medical, Vision, Dental, Mental Health • Paid Vacation • 401k Plan/Retirement Benefits (as per regional policy) • Career Growth • Professional Development
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
THE BUSINESS UNIT
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B, and there are approximately 18,000 employees globally.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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