Job Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Ensure the proper and timely movement of freight and information, while providing
exceptional customer service.

Duties and Responsibilities:

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace files as required
• Use Work Flow on daily basis
• Ensure timely delivery of freight to customers
• Ensure documents are timely sent to customers
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their shipments, meeting
  customer service standards.
• Contribute to maintain strong relationships with vendors (airlines, trucking
  companies, and others)
• Meet compliance at all times to regulations. This includes internal
  policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Meet KPI standards, as per the company’s procedures
• Ability to work flexible schedule at times as business needs dictate 
• Other tasks/duties as deemed appropriate by your management team

Qualifications

• Good Microsoft Office skills (Excel, Word etc.)
• Excellent oral and written communication skills
• Excellent organizational skills, time management skills in addition to a professional manner 
• A proven history of providing exceptional customer service at all levels 
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results 

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

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