Job Description
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
High-Risk Fraud Investigator 3
Job Description:
What You Need To Know About The Role-
Through managing a caseload of complex fraud investigations, High-Risk Fraud Investigators are provided the opportunity to work alongside leading investigations professionals in collaboration with law enforcement, private sector partners, and a broad array of internal stakeholders. This role requires a self-starter with the ability to think critically and strategically when handling investigations, seeing beyond the initial facts presented and reviewing information thoroughly and in a highly organized manner to drive an investigation to conclusion.
Meet our team -
Global Investigations (GI) is seeking a highly talented, self-motivated, and analytical individual to join the High-Risk Fraud Investigations (HRFI) team under the Global Financial Crimes & Customer Protection (GFC&CP) Program. The mission of HRFI is to ensure the financial and reputational resiliency of PayPal and its subsidiaries through the resolution of complex investigations into incidents of fraud. HRFI supports a global remit, and our Investigators deliver value across multiple facets of PayPal and, more specifically, GFC&CP Risk Management functions.
Your way to impact Your impact on HRFI’s mission will include protection of PayPal and our customers through direct action and broader change advocacy, elevation of the program through innovative tools and investigative techniques, enhancing partnerships both within PayPal and with external stakeholders, and furthering efficiencies and simplification in fulfilling regulatory requirements and more precise workstreams. HRFI is often tasked with investigation of some of the highest risk and most urgent threats facing the Company, therefore HRFI’s impact is frequently highly visible and rapidly evolving. Consistent with the significance and sensitivity of casework assigned, HRFI Investigators are required to operate independently, manage multiple competing priorities, and exhibit a sense of urgency when necessary.
Your day to day In your day to day role you will...
- Shape and execute comprehensive, high quality end-to-end investigations to identify complex fraud patterns, trends, and typologies impacting PayPal and the global user community. Communicate findings concisely, accurately, and clearly to all levels of leadership.
- Drive investigations to a timely conclusion following the completion of a comprehensive analysis of information across multiple platforms and jurisdictions.
- Identify potentially suspicious activity and fulfill time-sensitive regulatory filing obligations, including writing and filing Suspicious Activity Reports/STRs.
- Conduct deep-dive root cause analyses that consider policy and product opportunities, and clearly and succinctly identify contributing factors.
- Lead engagement and partner with internal stakeholders and external partners in thinking and acting critically to identify opportunities for collaboration, raise awareness of investigative findings, and develop recommendations to mitigate risk.
- Lead direct engagement and support law enforcement, where applicable, to include guidance on providing proper legal process, as well as drafting crime reports, victim declarations and witness statements. Provide court testimony, as needed.
What Do You Need To Bring-
- Established experience conducting investigations related to cyber-enabled fraud, cybercrime, complex fraud/AML and/or other criminal activity relevant to the financial services industry.
- Technical skills needed include proven ability to analyze large amounts of data in order to report critical information with functional and practical data query and analysis skills (SQL, SAS, Teradata, Hadoop, Splunk, I2, Maltego etc.) and proficiency in the use of a personal computer and its applications, including Windows and Windows-based applications (Word, Excel, PowerPoint, etc.).
- Expert written, oral and interpersonal communication skills with the ability to communicate complex information accurately, clearly and efficiently to diverse audiences.
- Proven ability to develop and execute, independently or collaboratively, investigative strategies with a results-oriented focus and consideration of long-term effects.
- High level of integrity, professional judgment and commitment; able to maintain composure under pressure and make sound decisions.
- Familiarity with regional Anti-Money Laundering regulations and guidance (e.g., the Bank Secrecy Act, 5AMLD and USA PATRIOT Act).
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit
Who We Are: To learn more about our culture and community visit
Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at
[email protected].
Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
REQ ID R0124908
Job Tags
Full time, Local area, Immediate start, Flexible hours,